雪鹰领主,有声读物

尊敬的顧客：

非常感謝貴公司對(duì)環(huán)球印務(wù)的大力支持和信任.為了進(jìn)一步了解客戶對(duì)我公司服務(wù)的滿意度狀況，貫徹“誠(chéng)信為本，客戶至上”的服務(wù)理念，我們開(kāi)展此次滿意度調(diào)查活動(dòng)。您的任何意見(jiàn)和建議都是我們持續(xù)改進(jìn)的動(dòng)力，并激勵(lì)我們不斷改善和提高，最終為您提供最優(yōu)質(zhì)的紙盒包裝服務(wù)。

Dear

Thank you very much for your great support and trust on our global printing company in 2017. To further understand the customer satisfaction and take the spirit of’’ integrity-based, customer first" principle, we carry out the satisfaction survey activities. Your any comments and suggestions are our power of continuous improvement and encourage us to constantly improve and enhance, ultimately to provide you with the best quality service of carton packaging.

請(qǐng)根據(jù)您的體驗(yàn)對(duì)以下各項(xiàng)進(jìn)行評(píng)價(jià)（共分為6個(gè)等級(jí)，分值設(shè)定為非常滿意5分、滿意4分、一般 3分、不滿意 2分、非常不滿意1分、不涉及項(xiàng)目N/A,您可以選中相應(yīng)的滿意級(jí)別）

Please evaluate belowing items as your feel（ six classes, five points maximum and one points minimum(include one non-involve item),You can check the corresponding satisfaction level）

您的體驗(yàn) (your experience)	非常滿意5famously	滿意4satisfied	一般3general	不滿意2dissatisfied	非常不滿意1Very dissatisfied	不涉及項(xiàng)目N/A
標(biāo)準(zhǔn)定義 (standard definition)	對(duì)于調(diào)查項(xiàng)全年表現(xiàn)很好，超出預(yù)期 The performance of all investigation items is better than expected	對(duì)于調(diào)查項(xiàng)全年表現(xiàn)良好，達(dá)到預(yù)期The performance of all investigation items achieve the desired result	對(duì)于調(diào)查項(xiàng)全年表現(xiàn)尚可，有需要改進(jìn)的地方The performance of all investigation items is good in general, but there are areas still needed to be improved	對(duì)于調(diào)查項(xiàng)全年表現(xiàn)較差，出過(guò)1-2次嚴(yán)重問(wèn)題，急需改進(jìn)The performance of all investigation items is poor and had 1-2 times serious problems	對(duì)于調(diào)查項(xiàng)全年表現(xiàn)很差，出過(guò)3次以上嚴(yán)重問(wèn)題，急需改進(jìn)The performance of all investigation items is poorer and had 3 times or more serious problems	對(duì)調(diào)查的問(wèn)題不涉及Does not involve the problem of investigation

本次調(diào)查采用網(wǎng)上調(diào)查的方式，請(qǐng)您填寫好寶貴意見(jiàn)和您的聯(lián)系方式后點(diǎn)擊保存即可，如有建議需要電話溝通、或者提供其他文字資料的的請(qǐng)按照下面的聯(lián)系方式聯(lián)系我們,再次感謝您的寶貴建議。

This survey with the method of online survey, please fill out the valuable advice and your contact information and then click the save. If there are any suggestions need telephone communication, or provide other written materials in accordance with the following contact information .Thank you again for your valuable advice.

地址：西安市高新技術(shù)產(chǎn)業(yè)開(kāi)發(fā)區(qū)團(tuán)結(jié)南路18號(hào)
Add:No.18, South tuanjie Road,Hi-Tech Zone,Xi’an
西安環(huán)球印務(wù)股份有限公司顧客滿意度調(diào)查小組收
Xi’an Global Printing Co.,Ltd

電話(Tel)：029-88312020-2078
傳真(Fax)：029-88317910-0
郵箱(E-mail)：csr@globalprinting.cn
郵編(Postal code)：710075

客戶滿意度調(diào)查問(wèn)卷

Customer Satisfaction Evaluation Questionnaire

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